Roblox does not support and can not enforce or recover inventory for players making deals for items or currency outside of our official systems. Unfortunately, if we are not notified within this time, we are not typically able to recover the account’s inventory. Customer Support will evaluate the safety measures you put in place as we try to help you recover any lost value. In the event that your account is ever compromised, you must notify Roblox within 30 days. This would help keep your account safe even if your password or email is stolen. We recommend that you enable 2-step verification via an authenticator app to make your account more secure. Roblox does not have a feature that allows us to revert an individual account to a previous state, but our team works diligently to recover what we can to the best of our ability.įor more information and to get the process started, contact Customer Support. If you lost items or currency on your accountĬompromised accounts are eligible for a one-time recovery of inventory lost, or their approximate value. If your account did not have an email address or a credit card/PayPal purchase, we can still work with you to try to verify ownership and return the account.Even if your account is compromised and the email is changed, we can still see the original owner or billing email on the account Contact us from the first email address added to the account, or from the billing email address that was used for the very first payment made on the account. We need to make sure we're talking to the original account owner.If resetting doesn't work and you need help getting back into your account, contact Customer Support. For more information, see our FAQ article with all the details of this great security feature. This feature can be found by going to Settings > Security. Check out these steps on how to reset your password.Įnable 2-Step Verification as an added security measure for your account. Only use extensions from safe and verified websites.Ĭhange your account's password to something that is secure and isn't easy to guess. Restart your computer and run the scan one more time to be safe.Īny browser extensions installed should be removed. Run a full virus scan on your computer to remove harmful files and programs. If you've accidentally downloaded something from a bad site, this could allow your account to be compromised again. You will need to get rid of any malware before recovering your account. Remove Off-site Downloads or Browser Extensions.Let's look at some steps to take for getting your account back on track. Don't worry - we're here to help! Follow the steps below, then be sure to read how to protect yourself in the future.
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